FAQ
1. How can I schedule an appointment?
You can easily schedule an appointment with our online booking portal by clicking here.
Alternatively, you can call at 343-885-1240 or email office@movetherapeutics.ca and our wonderful administrative team members will be happy to help!
2. Is a doctor's or nurse practitioner's referral required?
Our practitioners do not require a referral to see you. However, some insurance policies do require a referral for coverage to be approved. Please check with your insurance provider.
3. Are your physiotherapy services covered by OHIP?
Our private services are not covered by OHIP, however we do offer direct billing for most employer and private insurance. You can find an OHIP-funded physiotherapist here.
4. Do you offer direct billing?
Yes, we offer direct billing to most insurance companies - please call us to enquire if yours is included. Otherwise, we accept the following methods of payment:
- Visa/Mastercard/Amex
- Debit
- e-Transfer
- Cash
5. What if I need to cancel or reschedule?
You can cancel or reschedule online or by calling the clinic.
Our goal is to help our patients succeed in the pursuit of their rehabilitation goals!
If you don't show up or cancel without sufficient notice, it not only leaves an unpaid gap in your practitioner's schedule, it means someone else who needs help can't get it, or will have to wait longer.
As such, a 50% cancellation fee is charged if an appointment is missed, rescheduled or cancelled in less than 24 hours of the appointment. Extended health coverage does not reimburse for late cancellation or missed-appointment fees. We understand life happens, and we are pleased to offer all returning patients one compassionate "freebie" per calendar year.
In support of our cancellation policy, Move Therapeutics also requires a credit card on file upon reserving any appointment to support our booking and cancellation policies. This helps us and you by allowing us to focus on our mission to help everyone get the treatment they need and achieve the goals they're working towards!
Please note: If you arrive late for an appointment, it may only allow you to be seen for the length of time remaining in your appointment. Depending on the time remaining, it may also mean that there isn't enough time to provide safe and competent treatment. As a result, we may need to cancel and reschedule your appointment and a fee may be charged.
Thank you for your support & understanding!
6. Are you accepting new clients?
Yes! Please see our online booking portal here to view the next availability.
7. What can I expect at my first physiotherapy appointment? (in-person)
Your first visit will last 40 to 60 minutes. Your physiotherapist will take a detailed history of your injury, including how it occurred and factors like hobbies and past injuries. You may also review your medical history and any test results (MRI, CT scan, ultrasound, X-ray) you bring.
Following this, the physiotherapist will perform a physical assessment of the affected area. They'll share their findings, provide treatment—often a mix of manual therapy and at-home exercises—and develop a personalized treatment plan, including recommendations for future appointments.
8. What should I wear for my visit?
Comfortable clothing is recommended. We have an area to change if time does not allow you to change before your visit.
9. What can I expect for my first physiotherapy appointment? (virtual)
Once the appointment is booked, you will receive an emailed booking confirmation with the option to test your video. Then the day of your appointment, you will receive an email 30-minutes before your appointment with the link to join.
Your first visit will last 30 to 40 minutes. Your physiotherapist will take a detailed history of your case. You may also review your medical history and any test results (MRI, CT scan, ultrasound, X-ray) you have.
Following this, the physiotherapist will ask probing questions for assessment of the affected area. They'll share their findings, provide treatment and develop a personalized treatment plan, including recommendations for future appointments.
10. How many treatments are needed?
This will depend on your medical and physical condition, your injury and your goals. This can be discussed with your practitioner during your Initial Assessment visit.
11. Do you accept clients with WSIB or MVA insurance?
Not at this time. Please feel free to follow up with our Office Administrator for any changes.
12. Do you have wheelchair access/an accessible entrance?
Yes, we have a portable ramp to place at our front entrance for you. Please let us know if you need this accomodation.
For any further questions or concerns, please contact us directly. Thank you!